The role:

The goal of this job is to coordinate, supervise and develop the quality assurance activities related to ensure HCME’s timely and accurate support to internal and external customers based on their interest and needs.

The responsibilities:

Develop, maintain and monitor a Customer satisfaction framework and ensure Key performance indicators are met according to the company and department strategies.
Manage and ensure the resolution of non-conformities affecting the customers using root cause analysis methodologies.
Lead the realization of a continuous improvement organization.
Manage and coordinate projects and activities in cross functional teams, related to product and process improvements and based on our customers interest and needs.
Act with a proactive approach, when it comes to prioritize, consider the risk & opportunities and escalate when necessary.
Given the flexibility required in the business, at times, there might be assignments from other areas within the Quality department.
All the activities above are performed and focused into obtaining a balanced Strategy, Structure, Culture, People, Resources and Results in a growing continuous improvement organization.

Who are we looking for:

Cognitive, analytical and interpersonal skills:

Bachelor-level thinking and reasoning skills, acquired through education or equivalent practical experience, ideally in industrial engineering or related manufacturing fields.
Proven ability to analyze complex problems, develop & implement effective solutions.
Self-driven, proactive and reliable.
Clear and effective in communicating, giving feedback, collaborating and engaging stakeholders.
Good knowledge of the English language (spoken and written).

Technical Knowledge and experience in:

Leading and guiding cross functional teams and projects.
Customer satisfaction area (internal and external).
Quality and Lean core tools (Process mapping, documentation, Problem solving, Auditing, Continuous improvements, Control plans & charts…).
3+ years’ experience in a similar role.

Plus, nice to have:

Proficiency in digitalization and automation skills.
Knowledge on manufacturing and special processes.
Familiar with mechatronics, automotive or electric industry.

What will you love about working with us:

Compensation built of a yearly gross salary between 48'000euros and 70'000euros (including holiday allowance and based on experience) + a guaranteed bonus (4%)
27 days of leave + 13 extra collective days of leave (ADV)
‘Metalektro’ Collective Labour Agreement (CLA)
Excellent pension scheme with a high employer contribution
Working from home possibility and flexible working hours
Budget of 1500 euro’s to set up your workplace
Collective accident insurance
International learning and development program
Career opportunities

About Hitachi

Hitachi Construction Machinery is a world leading manufacturer of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth. Are you an independent achiever focused on the performance that is looking to join a multi-cultural, collaborative and results- driven working environment? If so, the we are looking for you!

We hire great people for great opportunities!
Please visit our website to discover more about our employees’ stories and the various career possibilities we offer.

Interested? Get in touch or apply!