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Field Product Support Specialist
Castel San Pietro Terme, Italy · Construction/FacilitiesWe are currently looking for new talents to join our exciting team at Hitachi Construction Machinery – in our Italy Branch Office in Bologna.
The goal of the role is to support our Hitachi dealer network in Italy, allowing them to give an excellent support for our products to our end customers. Training them, and together implementing new programs initiated by our European Headquarters.
What will be your responsibilities
What you will need to succeed
Your new company
Hitachi Construction Machinery is one of the world leading manufacturers of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth. Are you an independent and data-driven achiever focused on the performance that is looking to join our new multi-cultural, collaborative and an innovative team? If so, then we are looking for you!
What you need to know
If you’re interested and would like to become member of Hitachi Construction Machinery Europe, Sales & Marketing Division, submit your application with an updated CV. Our recruitment team will contact you with further details regarding the recruitment process.
The goal of the role is to support our Hitachi dealer network in Italy, allowing them to give an excellent support for our products to our end customers. Training them, and together implementing new programs initiated by our European Headquarters.
What will be your responsibilities
-
- Technical support dedicated to Hitachi dealers located in Italy.
- Identifying machines’ defects together with the Hitachi dealer and finding the cause.
- Determining what immediate action is requested.
- Advisory regarding tools used in finding the root cause of technical issues.
- Together with Product Specialist – providing and tailoring technical trainings for dealers and mechanics.
- Managing portfolio of all the company’s products and parts.
- The role includes frequent business trips to Bologna and Amsterdam office, also to headquarter in Japan.
What you will need to succeed
-
- Experience in a similar role, preferably in construction machinery or automotive industry.
- A degree in Mechanical Engineering or related technical field.
- Proficient English, excellent verbal and written communication skills.
- Proficient Italian, excellent verbal and written communication skills.
- Technical and analytical skills, experience in using diagnostic tools and software relevant to construction machinery.
- Customer service orientation.
Your new company
Hitachi Construction Machinery is one of the world leading manufacturers of construction and mining equipment with a strong focus on a consistent development to provide customers with the technology, products and services that generate new value. Its employees represent a group of trusted experts while keeping continued focus on innovation and growth. Are you an independent and data-driven achiever focused on the performance that is looking to join our new multi-cultural, collaborative and an innovative team? If so, then we are looking for you!
What you need to know
If you’re interested and would like to become member of Hitachi Construction Machinery Europe, Sales & Marketing Division, submit your application with an updated CV. Our recruitment team will contact you with further details regarding the recruitment process.