Location: Amsterdam / Hybrid
Team: Mining Product Support Team
Type: Full-time

Who We Are

At Hitachi Construction Machinery Europe (HCME), we design and manufacture one of the world’s most extensive ranges of hydraulic excavators—from compact one-tonne units to colossal 780-tonne mining machines. Our portfolio also includes wheel loaders, rigid dump trucks, and highly specialized equipment for unique applications.
But at HCME, we believe we build more than machines.
We build the future of construction.
As part of the global Hitachi family, we are driven by innovation, environmental responsibility, and a deep commitment to customer trust and satisfaction. Our Amsterdam headquarters is home to a diverse, forward-thinking team developing next-generation technologies and support services that empower customers across Europe and beyond.

Our Values

• Honesty & Sincerity – The foundation of every interaction.

• Environmental Respect – Protecting the world we help shape.

• Social Responsibility – Valuing people, culture, and community.

• Reliable Leadership – Agreed is agreed. We stand behind our commitments.

Your Mission

As Mining Technical Support Engineer, you provide expert technical guidance and support to our dealers and customers, ensuring the optimal performance and reliability of our mining equipment.
Our Mining Product Support team is an integral part of HCME, dedicated to ensuring the highest levels of technical support and service for our mining machinery. This compact, dynamic team is known for its technical expertise, collaborative spirit, and innovative approach to problem-solving. We pride ourselves on a culture of continuous learning and improvement, where each member's contribution is valued. Our team's unique blend of talents and commitment to excellence makes us a key player in HCME's mission to deliver unmatched value to our customers.

What You’ll Be Doing

• Support safe operation of mining equipment with a strong focus on machine availability and minimizing unplanned downtime.

• Provide technical support and troubleshooting guidance to dealers and customers, contributing to high levels of customer satisfaction.

• Actively participate in the assembly, commissioning, and start-up of mining machines.

• Ensure machines meet operational standards for performance, efficiency, and safety.

• Engage in field troubleshooting activities together with dealer technicians.

• Initiate immediate containment and problem-solving actions, escalating issues when required.

• Perform root cause analysis on complex technical issues and contribute to long-term product reliability improvements.

• Analyse and resolve warranty and technical claims in close collaboration with dealers and internal stakeholders.

• Provide structured technical feedback to engineering and manufacturing teams to support continuous product improvement.

• The role includes frequent business travel and on-site work with dealers across Europe and North West Africa, as well as regular presence at the HCME office in Amsterdam

What You Bring

• 5+ years of experience in technical support, service engineering, or commissioning of heavy or mining equipment. 

• Strong technical expertise and hands-on experience with mining machinery.

• Ability to work independently in complex, high-pressure field environments.

• Structured, analytical problem-solving mindset with a strong focus on root cause analysis.

• Degree in Mechanical Engineering or related technical field.

• Solid technical and analytical skills, including experience with diagnostic tools and software relevant to mining machinery.

• Customer-oriented mindset focused on machine availability, reliability, and long-term customer satisfaction.

• Proficient English, excellent verbal and written communication skills. Proficient in French is an advantage.

Nice to Have

• Knowledge of High Voltage systems and related safety procedures.

• Experience with electrically driven mining excavators.

• Experience with AC drive rigid dump trucks.

• Basic understanding of electrical, control, or powertrain systems in mining equipment.

• Exposure to commissioning or major component change-outs on large mining machines.

What We Offer

• Compensation consists of a yearly gross salary between 52’000 euros and 81’000 euros (including holiday allowance and based on experience) + a guaranteed bonus (4%)

• 27 days of leave + 13 extra collective days of leave (ADV)

• ‘Metalektro’ Collective Labour Agreement (CLA)

• Excellent pension scheme with a high employer contribution

• Working from home possibility and flexible working hours

• Budget of 1500 euro’s to set up your workplace

• Collective accident insurance

• International learning and development program

• Career opportunities

 

Ready to Apply?

We’d love to hear from you. Click Apply Now and take the next step in your career.
At HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome.