Location: Amsterdam / Hybrid
Team: Rental/Sales department
Type: Full-time

Who We Are

At Hitachi Construction Machinery Europe (HCME), we produce the widest range of hydraulic excavators in the world, ranging from one-tonne minis to 780-tonne mining excavators. HCME also supplies wheel loaders, rigid dump trucks and other construction equipment for special applications. But we don’t just build machines—we build the future of construction. As part of the global Hitachi family, we’re driven by innovation, sustainability, and a commitment to delivering reliable solutions that shape the world around us. Our Amsterdam headquarters is home to a diverse, collaborative team working on cutting-edge technologies and services that support customers across Europe and beyond.

Our Values

• Honesty and sincerity.

• Respect for our environment.

• Social consciousness and respect for others.

• Responsible management and “agreed is agreed”.

Your Mission

As a Rental Support Coordinator, you are a key link between dealers, internal departments, and the Rental Sales team. You ensure smooth day-to-day operations, accurate administration, and proactive communication to support HCME’s Rental business across Europe. With a balance of commercial insight, organizational skill, and customer focus, you help optimize profitability, fleet utilization, and customer satisfaction within the Rental business.

What You’ll Be Doing

Rental Operations Management

• Responsible for the entire start-of-contract, during-contract and end-of-contract process (drawing up rental contracts, ensuring activation and termination)

• Track pipeline activity, pending deals, and prepare forecast reports in coordination with Rental Sales team.

• Manage and monitor R2R workshop activities to ensure timely modifications and readiness of all rental machines.

• Act as liaison between Rental Sales and internal departments (Finance, Logistics, IT) to ensure smooth communication and quick issue resolution.

• Lead monthly financial closing cycles for Rental business operations in close cooperation with Finance.

Fleet Database Management & Reporting

• Create and maintain systems containing all HCME Rental machines, including administrative, operational, and financial data.

• Maintain accurate fleet availability and utilization data to support sales opportunities.

• Provide monthly reports on fleet performance, rental utilization, and profitability to management.

• Ensure proper documentation and lifecycle tracking for machines from order to contract closure.

Dealer Communication & Support

• Act as the first point of contact for dealers regarding rental operations, contracts, deliveries, pricing, and invoicing.

• Maintain direct contact with dealers throughout the contract lifecycle (start-up, during, and end-of-contract).

• Gather dealer feedback and requirements, proactively identifying opportunities to improve service and support.

• Ensure 100% accurate administration and timely responses to dealer inquiries.

• Support dealers in preparing and finalizing rental contracts, including financial calculations and related documentation.

Rental Sales Support

• Collaborate closely with the Rental Sales team to ensure timely and accurate processing of sales orders.

• Generate monthly KPI reports on rental performance and provide insights to management.

• Contribute to the promotion of HCME’s Rental activities through consistent, professional communication with dealers and internal teams.

What You Bring

• MBO or higher level of education, preferable in commerce or administration.

• Preferably 3+ years of experience in Rental or Leasing services

• Good knowledge of the English and preferably the Dutch language (spoken and written).

• Commercial (remote; phone, email) communication skills for connecting with to dealer network

• You love to connect with other departments

• Ability to manage multiple priorities and work in a fast-paced, dynamic environment.

• Proficiency in Microsoft Office Suite (Especially Excel and Power BI)

Nice to Have

• Knowledge of SAP / S4Hana

What We Offer

• Compensation built of a yearly gross salary between 46’000 euros and 64’000 euros (including holiday allowance and based on experience) + a guaranteed bonus (4%)

• 27 days of leave + 13 extra collective days of leave (ADV)

• ‘Metalektro’ Collective Labour Agreement (CLA)

• Excellent pension scheme with a high employer contribution

• Working from home possibility and flexible working hours

• Budget of 1500 euro’s to set up your workplace

• Collective accident insurance

• International learning and development program

• Career opportunities

 

Ready to Apply?

We’d love to hear from you! Click [Apply Now]. At HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome.