Location: [Amsterdam / Hybrid]
Type: [Full-time]

Who We Are

At Hitachi Construction Machinery Europe (HCME), we produce the widest range of hydraulic excavators in the world, ranging from one-tonne minis to 780-tonne mining excavators. HCME also supplies wheel loaders, rigid dump trucks and other construction equipment for special applications. But we don’t just build machines—we build the future of construction. As part of the global Hitachi family, we’re driven by innovation, sustainability, and a commitment to delivering reliable solutions that shape the world around us. Our Amsterdam headquarters is home to a diverse, collaborative team working on cutting-edge technologies and services that support customers across Europe and beyond.

Our Values

• Honesty and sincerity.
• Respect for our environment.
• Social consciousness and respect for others.
• Responsible management and “agreed is agreed”.

Your Mission

As a Product Support Engineer,  you’ll be at the heart of the satisfaction of our dealers and customers through technical and field support, but also judgement and settlement for the warranty claims. You’ll collaborate with cross-functional teams to support, helping us deliver excellence in everything from machine performance to customer experience.

What You’ll Be Doing

• Provide key technical support to the dealers, handling technical correspondence, supporting or assistance
• Troubleshooting and corresponding on technical questions or inquiries from dealers and Sales department
• Technical training for current/new models to dealers, users and employees
• Analysis and settlement of the warranty claims from the dealers in different territories
• Giving instructions on new products  
• Coordinate modifications 
• Technical information feed-back to factory for the future products improvement
• Providing occasional field support (upon request)

What You Bring

• Engineering background 
• Excellent oral and written communication skills with a passion for working with customers 
• Working proficiency in English, proficient in other European language is a plus 
• Willingness for occasional travels (Europe, Japan)

Nice to Have

• Knowledge/experience with hydraulic system or combustion (or electrical) engines is a plus
• Knowledge/experience with warranty process and handling European dealer network is a plus

What We Offer

• Compensation built of a yearly gross salary between 52’000 euros and 80’000 euros (including holiday allowance and based on experience) + a guaranteed bonus (4%)
• 27 days of leave + 13 extra collective days of leave (ADV)
• ‘Metalektro’ Collective Labour Agreement (CLA)
• Excellent pension scheme with a high employer contribution
• Working from home possibility and flexible working hours
• Budget of 1500 euro’s to set up your workplace
• Collective accident insurance
• International learning and development program
• Career opportunities

Ready to Apply?

We’d love to hear from you! Click [Apply Now]. At HCME, we’re committed to building a diverse and inclusive workplace—everyone is welcome.